Vistara
IATA CODE: UK
ICAO CODE: VTI
CALLSIGN: VISTARA
Founded: 2013
Commenced operations: 9 January 2015
Main people: Bhaskar Bhat [ Chairman], Vinod Kannan [
CEO]
Headquarters: Gurgam, Haryana, India
Hubs: Indira Gandhi International Airport
Parent Company: TATA Sons
Vistara is an Indian
full-service carrier headquarters in Gurgaon. Vistara was a joint venture
between TATA Sons and SINGAPORE airlines. The carrier commenced operations on 9
January 2015, between Delhi and Mumbai. A Vistara operate 43 destinations with
the 55 fleets such as Airbus A320, Airbus A321neo, Boeing 787-9 and Boeing
737-800NG aircraft.
The
TATA Sons and SINGAPORE airlines had made a bid in the mid of 1990s to launch a
full- service carrier (FSC) in india but that was so unsuccessful. After that
TATA Sons owing 51 percent and SINGAPORE airlines remaining 49 percent.
The name VISTARA taken
from the Sanskrit, meaning “ limitless expanse”. Vistara got air
operator’s certificate from DGCA(
Directorate General Civil Aviation on 15 December 2014 and they started
operations on 9 January 2015. From the months of operations vistara
consistently achieved very high on- time performance records over 90% among
India’s domestic carriers. February 2016, vistara has a share of 2% in the
domestic carriers market. Vistara received the membership of the INTERNATIONAL
AIR TRANSPORT ASSOCIATON (IATA).On July 2019, Vistara announced that their
first international flight would be Singapore. The carrier started international flight from DELHI to
SINGAPORE on 6 August and MUMBAI to SINGAPORE on 7 August using Boeing
737-800NG.
On 29
February 2020, the airline took the delivery of its first Boeing 787-9,
becoming the first Indian airline to operate this aircraft. On 28 May 2020,
vistara operated first commercial flight on Boeing 787-9 between DELHI to KOLKATA
route. During that year 28 August, the first
intercontinental flight between DELHI to LONDON HEATHROW.
In
November 2022, TATA Group and SINGAPORE airlines confirmed the merger of two
airlines into single airline. This merger is excepted to be completed by March
2024 with take up to 25.1% of stake in SINGAPORE airlines.
83% jet fuel which cut
down CO2 emissions by 4500kg. This was India’s first commercial flight with
sustainable aviation fuel.
CODESHARE AGREEMENTS
Vistara
codeshare with the following airlines:
Ø Air
Canada
Ø British
Airways
Ø Japan
Airlines
Ø Lufthansa
Ø Singapore
Airlines
Ø Swiss
International Air Lines
Ø United
Airlines
Vistara
interline agreements with the following airlines:
Ø Aeroflot
Ø Air
France
Ø Air
Mauritius
Ø All
Nippon Airways
Ø American
Airlines
Ø Asiana
Airlines
Ø British
Airways
Ø Emirates
Ø Ethiopian
Airlines
Ø Finnair
Ø Flydubai
Ø Gulf
Air
Ø ITA
Airways
Ø Japan
Airlines
Ø Kam
Air
Ø Kenya
Airways
Ø KLM
Ø Kuwait
Airways
Ø Qatar
Airways
Ø Singapore
Airlines
Ø SriLankan
Airlines
Ø Turkish
Airlines
Ø United
Airlines
VISTARA
FFP( Frequent Flying Program)
Vistara uses Club
VISTARA as its frequent flying program.
It operates as a value- based program and awards points on the basis of money
spent on tickets rather than miles travelled by passengers. On 29 January 2015, airline announced a partnership agreement with Singapore
airlines which would allow club vistara members to earn and redeem miles with
the KRISFLYER program on Singapore airlines flight.
AOCS( Airport
operations and customer services)
OFFICER/ EXECUTIVE-
CUSTOMER SERVICE/ RAMP/ SECURITY
Mandatory documents
required during interview.( Both original & photocopy)
§ CV
§ PAN
CARD
§ ADHAAR
CARD ( with address)
§ PASSPORT
( with address)
§ EDUCATION
DOCUMENTS – 10th, 12th, Graduation mark sheet, Certificate,
and all further qualifications.
§ EXPERIENCE
LETTER AND SALARY DETAILS( in case of experienced candidates)
Eligibility Criteria:
§ EDUCATIONAL
QUALIFICATION:
Graduates
from a recognized Board or University as determined.
§ DESIRED
SKILLS: good communication skills, customer service aptitude, open to work in
rotational shifts, able to work under pressure.
§ Airport
operations experience preferred.
§ No
visible tattoo marks/ body art.
§ Interviewed
candidates can reapply after 6 months.
Requirement:
Mandatory
requirement:
ü For
customer service good communication,
pleasing personality
ü For
Ramp Adaptable to all weather
conditions, the place of work can be either at the terminal or Apron.
Educational
requirements:
For freshers:
ü For
customer service graduation
ü For
security graduation
ü For
Ramp graduation
For experienced candidates non-airline experience:
ü For
customer service 12 pass or Diploma
ü For
security 12 pass or
Diploma
ü For
Ramp 12 pass or
Diploma
Preferable requirement:
ü For
customer service well versed in
customer dealing
ü For
Ramp Load &
trim license, 12th science background
CUSTOMER SERVCE (Job purpose):
To carry out safe and secure on time operations in
accordance with the ground operations manual and all applicable procedures.
Responsibilities:
· RESERVATIONS
& TICKETING
ü Making
reservations across the counter
ü Selling
of tickets
ü Remitting
cash to the concerned department
ü Answering
customer queries over the telephone
· DEPARTURES
ü Attend
the pre- flight and post flight briefings
ü Setting
up of check in counters
ü Screening
of checked in baggage
ü Maintain
high quality of check in procedures
ü To
assist customers with special requests
· ARRIVALS
ü To
assist customers with special requests
ü To
assist customers with mishandled/ damaged baggage.
ü Prepare
all required reports for the same.
ü Co-ordination
with the baggage vendor for the damaged bags
ü Follow
up with the en-route stations regarding lost baggage
· POST
FLIGHT DEPARTURE
ü Filing
of all necessary flight papers
ü Any
other responsibility assigned by the management from time to time
RAMP
L&T & LO Certification preferred
ü Confirm
the ETA of the flight from OCC or the system( Navitaire)
ü Take
the bay no. from the Apron and convey it to all the stations on R .T
ü Ensure
that you are at the bay for D-20 mins with all the equipment required
ü Note
down the touchdown and chocks and convey it on R.T
ü Align
the Ramp property
ü Make
sure there are enough coaches available for deplaning the pax and take care
that baggage should reach arrival before the pax
ü Check
the cleaning and take the boarding clearance from the cabin crew and announce
it on R.T
ü Make
sure loading is done as per the loading
instruction report given by the load and trim staff
ü After
departure make sure that all the equipments are sent back to the transport yard
ü Fill
the Ramp filling
ü During
the flight ensure everyone is smooth, safe and flight s on time
SECURITY SERVICE
EXECUTIVE
ü Screen
all accessible property for prohibited items using x-ray units and / physical
search procedures.
ü Screen
passengers using HHMD (Hand held metal detector) and pat down search.
ü Subject to additional security search for selectee passenger
ü Exercise
access control to the aircraft as per security norms.
ü Undertake
aircraft Ramp surveillance & check as per lad down process.
ü Undertake
baggage reconciliation process and security checks at BMA( Baggage Makeup
Area).
ü Undertake
security functions at the catering unit including search of bulk items and
catering truck and trolleys.
ü Undertake
surveillance at the check-in area.
QUALIFICATIONS:
ü Should
be a basic AVSEC qualified.
ü Certified
screener is desirable.
ü Graduate
from a recognized university.
